Electronic Dispute Resolution (EDR)

Disputes arising from improper performance or non-performance of a contract can be resolved outside of court, in accordance with the Lithuanian Consumer Protection Law, and be examined by the State Consumer Rights Protection Service. The Service's contact details are as follows:
Email: tarnyba@vvtat.lt
Phone: (8 5) 262 67 51
Website: www.vvtat.lt

ODR (Online Dispute Resolution) – is an electronic platform created by the European Commission for consumers to file complaints about goods or services purchased online when disputes arise with businesses. This platform allows consumers to submit a complaint, which is then forwarded to an alternative dispute resolution institution chosen by the business. The goal of ODR is to provide a faster and more convenient way to resolve disputes between consumers and businesses without direct court proceedings.